Audio-Visual (AV) and Print Support Assistant at CSU Channel Islands: On Campus Employment
Employer: CSU Channel Islands: On Campus EmploymentExpires: 03/01/2026PURPOSEThe Audio-Visual (AV) and Print Support Assistant supports both the university’s audiovisual classroom systems and Central Printing operations. Under direct supervision, this position assists in the installation, operation, and maintenance of classroom and event AV systems—including projectors, sound systems, and video conferencing tools—while also providing hands-on support for the university’s print services.Responsibilities include maintaining AV and print equipment, supporting events, performing maintenance and calibration, managing consumables, and ensuring quality output. The role requires strong technical aptitude, attention to detail, and the ability to provide responsive, courteous customer service to faculty, staff, and students.JOB RESPONSIBILITIES• Assist with setup, operation, troubleshooting, and maintenance of classroom and departmental audiovisual (AV) systems, including projectors/TV’s, microphones, and control equipment.• Perform routine cleaning, calibration, and minor repairs on AV and printing equipment to maintain optimal performance.• Operate and monitor high-volume printers, copiers, and finishing equipment; assist with print job setup, proofing, and completion.• Load paper, replace toner and ink, track consumable inventory, and report low stock or equipment issues.• Maintain organization and cleanliness of AV and print work areas; ensure cables, tools, and materials are safely managed.• Troubleshoot instructor stations in classroom environments including reimaging computers if necessary.• Apply firmware and software updates to AV and print devices to ensure compatibility, security, and efficiency.• Provide excellent customer service and technical assistance to faculty, staff, and students seeking AV or print support.• Log and track incidents through the ITS ticketing system, escalating issues as needed and ensuring timely resolution.• Maintain accurate records, documentation, and equipment inventory for AV and print operations.• Attend meetings, training sessions, and scheduled maintenance activities as required.• Follow established safety procedures and university policies for the handling of equipment and materials.• Perform other related duties as assigned.REQUIRED KNOWLEDGE/SKILLS/ABILITIES• Excellent customer service, communication, and interpersonal skills.• Strong organizational skills, attention to detail, and ability to multitask.• Dependable, punctual, and self-motivated; works well independently and in teams.• Ability to lift up to 40 lbs and safely use ladders or tools as required.• Must maintain confidentiality of sensitive information in accordance with law and policy.Preferred Knowledge/Skills/Abilities:• Technical aptitude with foundational knowledge of AV systems, sound, projection, and printing technologies.• Ability to diagnose and resolve basic technical issues.• Proficiency with PC and Mac systems, Microsoft Office, and standard productivity tools.